GW Casino Privacy Policy

Introduction

This Privacy Policy explains how GW Casino (referred to as “GW Casino”, “we”, “us”, or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website and related services (collectively, the “Services”).

By registering an account, accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal information as described herein, subject to applicable Australian privacy and data protection laws.

If you do not agree with this Privacy Policy, you must not use our Services.

Data Controller and Contact Details

For the purposes of this Privacy Policy, GW Casino is the entity responsible for determining how and why your personal information is processed.

If you have any questions or requests regarding this Privacy Policy or your personal information, you may contact our support team via the contact details provided on the GW Casino website. We will respond within a reasonable period as required under applicable law.

Types of Personal Information Collected

We collect and process the following categories of personal information, to the extent permitted by law and necessary for the provision of our Services:

1. Identification and contact details

   • Full name
   • Date of birth
   • Residential address
   • Email address
   • Telephone number
   • Username and account ID

2. Verification and compliance data

   • Copies of identification documents (e.g. passport, driver licence, national ID)
   • Proof of address (e.g. utility bill, bank statement)
   • Information obtained from verification providers, sanctions lists and politically exposed person (PEP) checks
   • Information required for responsible gambling and age verification

3. Financial and transaction data

   • Payment card details (processed via secure payment providers)
   • Bank account or e-wallet details (where applicable)
   • Deposit and withdrawal history
   • Wagering history and game participation records
   • Account balance and bonus usage

4. Technical and usage data

   • IP address and approximate geolocation
   • Device identifiers, browser type and operating system
   • Log files and session information
   • Information on pages visited, time and date of access, clickstream data
   • Language and preference settings

5. Communication data

   • Records of communications with customer support
   • Complaints, requests, feedback and correspondence
   • Preferences regarding marketing communications

6. Cookies and similar technologies

   • Data collected through cookies, web beacons, tracking pixels and similar tools used for functionality, security, analytics and preference management.

Where required by law, we will notify you when information is mandatory and the consequences of not providing it.

Legal Bases and Purposes of Processing

We process your personal information only where we have a lawful basis to do so and for specific, explicit and legitimate purposes, including:

1. Performance of a contract

   • Creating and managing your player account
   • Providing access to games and related Services
   • Processing deposits, withdrawals and transactions
   • Providing customer support and handling requests

2. Compliance with legal obligations

   • Verifying your identity and age
   • Meeting anti-money laundering (AML), counter-terrorism financing (CTF) and know-your-customer (KYC) requirements
   • Complying with record-keeping, reporting and licensing obligations
   • Responding to lawful requests by regulatory, law enforcement or governmental authorities

3. Legitimate interests

   • Securing our systems, preventing fraud and misuse of the Services
   • Monitoring and improving the performance and functionality of the website
   • Enforcing our Terms and Conditions and protecting our rights and interests
   • Conducting internal audits, analytics and service optimisation

4. Consent

   • Sending marketing communications by email, SMS or other electronic channels where required consent has been obtained
   • Using certain non-essential cookies and similar technologies
   • Any other processing activity that requires consent under applicable law

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking Technologies

GW Casino uses cookies and similar technologies to:

• Enable core site functionality and secure login
• Remember your language and preference settings
• Analyse website traffic and performance
• Detect and prevent fraudulent or suspicious activity

You may manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the Services.

Where required by law, we will provide a cookie banner or similar mechanism to obtain your consent for non-essential cookies.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards:

1. Group companies

   • Other entities within the GW Casino group that assist in providing the Services, support, analytics or infrastructure.

2. Service providers and processors

   • Payment processors and financial institutions
   • Identity verification and KYC providers
   • Fraud prevention and AML/CTF monitoring providers
   • IT, hosting, cloud and data storage providers
   • Customer support, CRM and email service providers
   • Analytics and security service providers

3. Regulatory and governmental authorities

   • Gaming regulators, financial intelligence units and law enforcement agencies
   • Tax authorities and other public bodies where required by law or regulation

4. Professional advisers

   • Legal, financial, compliance and audit advisers, where necessary to protect our rights and comply with obligations.

We do not sell personal information to third parties. Any sharing of data with third parties is carried out in accordance with contractual safeguards and applicable data protection laws.

International Data Transfers

Your personal information may be transferred to and processed in jurisdictions outside Australia, including countries that may have different data protection standards.

Where such transfers occur, we implement appropriate safeguards, such as contractual data protection clauses, technical measures and due diligence on recipients, to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing the Services and managing your account
• Complying with legal and regulatory obligations
• Resolving disputes and enforcing our rights

Retention periods may vary depending on the type of data and applicable legal requirements, in particular AML/CTF and record-keeping obligations. When information is no longer required, it will be securely deleted, anonymised or de-identified in accordance with our data retention policies.

Data Security

GW Casino implements technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include:

• Encryption and secure transmission of sensitive data
• Access controls and authentication procedures
• Segregation of duties and role-based access
• Regular security assessments and monitoring
• Staff training on data protection and confidentiality obligations

Despite these measures, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

Your Rights as an Australian Resident

Subject to applicable law and certain exceptions, Australian residents may have the following rights in relation to their personal information:

• Access: to request confirmation whether we hold personal information about you and to access that information.
• Correction: to request correction of inaccurate, incomplete or outdated personal information.
• Withdrawal of consent: where processing is based on consent, to withdraw such consent at any time.
• Restriction or objection: in certain circumstances, to request restriction of processing or object to specific forms of processing.

To exercise your rights, please contact us using the details provided on the GW Casino website. We may need to verify your identity before responding to your request. We will handle all requests within a reasonable time and in accordance with applicable law.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.

Marketing Communications

Where permitted by law or where you have provided your consent, we may send you marketing communications regarding promotions, bonuses or updates to our Services.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link provided in marketing emails; or
• Adjusting your marketing preferences in your account settings (where available); or
• Contacting customer support.

Opting out of marketing communications will not affect service-related or transactional messages that are necessary for the operation of your account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance or our data processing practices.

Any material changes will be published on the GW Casino website with an updated “last updated” date. You are encouraged to review this Privacy Policy periodically to remain informed about how your personal information is handled.

Continued use of the Services after the effective date of any changes will constitute your acknowledgment of the updated Privacy Policy.